g63 FAQ – Got Questions?

Creating a g63 account is quick and straightforward. Visit g63.one and click the Register button. Fill in your full name, email address, mobile number, and preferred password. You'll receive a verification code via SMS or email — enter it to activate your account. Once verified, you can log in and start exploring all the games g63 has to offer. The entire process takes less than 3 minutes.

You must be at least 21 years old to register and play on g63.one. This is in compliance with Philippine regulations governing casino-style gaming. g63 verifies every player's age during the registration process and as part of KYC (Know Your Customer) verification. Accounts found to belong to players under 21 will be immediately closed and any funds returned.

g63 requires KYC verification before processing your first withdrawal. Accepted documents include a valid Philippine government-issued ID such as a PhilSys National ID, passport, driver's license, SSS ID, UMID, or PRC ID. You'll also need to provide a selfie holding your ID. KYC verification is typically completed within 24 hours. This process protects both you and g63 from fraud and unauthorized account access.

On the g63 login page, click "Forgot Password?" and enter your registered email address. You'll receive a password reset link within a few minutes. Click the link, enter your new password, and confirm. If you don't receive the email, check your spam folder. If you're still having trouble, contact g63 customer support via live chat — available 24/7.

To update your registered email or mobile number, log in to your g63 account and go to Account Settings > Personal Details. For security reasons, changes to contact details require re-verification via OTP sent to your current registered number or email. If you no longer have access to your old contact details, reach out to g63 customer support with your KYC documents to verify your identity before any changes are made.

g63 supports a wide range of Philippine payment methods to make depositing as convenient as possible. You can fund your account using GCash, PayMaya (Maya), BPI Online, BDO Online Banking, Metrobank Online, UnionBank, and major e-wallets. All transactions are processed in Philippine Peso (₱). The minimum deposit amount is ₱100. Deposits via GCash and PayMaya are typically instant, while bank transfers may take up to 30 minutes during business hours.

The minimum deposit on g63 is ₱100. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification as part of our anti-money laundering compliance procedures. We recommend starting with a comfortable amount that fits your entertainment budget — responsible gaming starts with smart bankroll management.

g63 processes withdrawal requests within 1–3 business hours for verified accounts. GCash and PayMaya withdrawals are typically the fastest, often arriving within 30 minutes after processing. Bank transfers to BPI, BDO, and Metrobank may take up to 24 hours depending on your bank's processing schedule. Your account must be fully KYC-verified before your first withdrawal can be processed. The minimum withdrawal amount is ₱200.

g63 does not charge any withdrawal fees on standard cashout requests. However, your bank or e-wallet provider (GCash, PayMaya, BPI, etc.) may apply their own transaction fees depending on your account type and the amount being transferred. We recommend checking with your payment provider for their current fee schedule. g63 always sends the full requested withdrawal amount from our end.

If your deposit hasn't appeared in your g63 account within 30 minutes, first check your payment app (GCash, PayMaya, or banking app) to confirm the transaction was completed successfully. If the payment was deducted from your account but not credited to g63, take a screenshot of the transaction receipt and contact g63 customer support via live chat. Provide your registered email, the transaction reference number, amount, and time of payment. Our team will investigate and resolve the issue promptly.

g63 offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the g63 promotions page and may vary based on current campaigns. Bonuses are credited to your account automatically after your qualifying deposit is confirmed. Always read the bonus terms carefully before claiming — particularly the wagering requirements and eligible games.

A wagering requirement (also called a rollover or turnover) is the number of times you need to bet your bonus amount before you can withdraw the winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games on g63 may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Yes! g63 regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on featured slots, and special event promotions tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and boxing matches. Check the Promotions section of your g63 account regularly or opt in to email notifications so you never miss a deal.

Yes, most g63 bonuses have an expiry period — typically 7 to 30 days from the date the bonus is credited to your account. If you don't meet the wagering requirements within the expiry period, the bonus and any associated winnings will be removed from your account. The specific expiry date for each bonus is shown in your account's Bonus section. We recommend claiming bonuses only when you have time to play through them.

g63 offers a diverse library of online casino games designed for Filipino players. The platform features online slots with hundreds of titles from top providers, bingo games with multiple room options and jackpot prizes, fishing games including the popular Fishing Kui Li and 3 Gods Fishing, and a full live casino section with real dealers for baccarat, roulette, blackjack, and more. New games are added regularly to keep the experience fresh.

Absolutely. g63 is fully optimized for mobile play. You can access the complete g63 game library directly through your mobile browser on Android or iOS — no app download required. The mobile site is responsive and loads quickly even on standard mobile data connections. For the best experience, we recommend using a stable WiFi or LTE connection. All features including deposits, withdrawals, bonuses, and customer support are available on mobile.

Fishing games on g63 are action-packed multiplayer games where you use virtual cannons to catch fish and sea creatures, each worth different point values. To play, select your bet amount per shot, aim your cannon at the fish you want to target, and fire. Bigger and rarer fish award higher payouts. Fishing Kui Li features classic fishing mechanics with exciting bonus rounds, while 3 Gods Fishing introduces powerful deity characters with special abilities that can multiply your winnings. Both games are available on desktop and mobile.

Yes. All games on g63 use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing agencies to verify the fairness and accuracy of their RNG systems. The Return to Player (RTP) percentages for each game are available in the game's information panel. g63 is committed to transparent, fair gaming for every Filipino player on the platform.

g63 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and account data are stored securely and never shared with unauthorized third parties. g63 complies with applicable Philippine data privacy laws. For full details on how we collect, use, and protect your data, please review our Privacy Policy.

If you suspect unauthorized access to your g63 account, act immediately: change your password right away via the login page's "Forgot Password" option, then contact g63 customer support via live chat to report the incident. Our security team will temporarily lock your account, investigate the suspicious activity, and help you regain secure access. We also recommend changing your email password and enabling two-factor authentication on your email account to prevent further unauthorized access.

Yes. g63 supports SMS-based two-factor authentication (2FA) for an added layer of account security. When enabled, you'll receive a one-time password (OTP) on your registered mobile number each time you log in from a new device or location. We strongly recommend enabling 2FA in your Account Settings > Security to protect your g63 account and funds from unauthorized access.

Log in to g63.one, navigate to Account Settings > Responsible Gaming, and select "Deposit Limits." You can set a daily, weekly, or monthly cap on how much you deposit. Limits take effect immediately. If you want to increase a limit, a mandatory 7-day waiting period applies — this is intentional, to give you time to reconsider. Decreasing a limit takes effect right away. For more details, visit our Responsible Gaming page.

Self-exclusion permanently closes your g63 account for a minimum of 6 months. Once activated, you cannot log in, deposit, or place bets. You will also be removed from all marketing communications. Self-exclusion cannot be reversed until the exclusion period ends — this is by design to give you the space you need. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact g63 support directly. We take this seriously and will process your request immediately.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) operates a responsible gaming program that includes a national self-exclusion registry and access to counseling resources for Filipino players. You can also reach out to g63's 24/7 customer support team — we can help you activate self-exclusion, set limits, or connect you with appropriate support resources. Remember: gaming should always be fun, not a source of stress or financial hardship.

Yes. g63 offers a Cooling-Off Period feature that temporarily suspends your account for 24 hours, 7 days, or 30 days. During this period you cannot log in, deposit, or play — but your account remains open and will reactivate automatically when the cooling-off period ends. This is a great option if you feel you need a short reset without committing to full self-exclusion. Activate it via Account Settings > Responsible Gaming > Cooling-Off Period.